About This Course

Effective communication lies at the heart of eldercare. This course equips Care Counselors with essential tools to build rapport, interpret verbal and non-verbal cues, and engage elders with empathy, patience, and cultural sensitivity. Through real-life scenarios and practical exercises, learners will develop the ability to handle emotional distress, cognitive challenges, and the subtle nuances of communication that words alone often miss.

From WhatsApp messages to gentle reminders and shared celebrations, you’ll explore how consistent, thoughtful interaction can improve the emotional and physical wellbeing of elders. Whether it’s a quiet gesture of support or a lively exchange, this module helps you foster trust and companionship in every conversation.