About This Course

Every interaction with an elder or their family is a chance to build trust, offer reassurance, and reinforce the Samarth promise of care like sons and daughters. This course helps Care Counselors identify and prepare for key "moments of truth" — from first visits to emergency situations — where small gestures and thoughtful communication leave a lasting impact.

By exploring real-life scenarios and learning how to set agendas, report effectively, and respond to emergencies with confidence, counselors will develop the ability to turn routine engagements into meaningful experiences. The course emphasizes professionalism, empathy, and consistency in every touchpoint that shapes the elder’s journey.